If you are not satisfied with the item within 30 days of receiving it, you could request a return or
refund. If you have any questions, feel free to contact us at support@amourena.com. We will
provide you with the sincerest service and solve your problems and confusion.
Return /Exchange /Refund
We support EASY AND FREE UK RETURNS AND EXCHANGES!
THE SOLUTION
DETAILED STEPS TO CONTACT US
Please email us at support@amourena.com describing the issue in detail, including the return
reason, along with your order number and product name. If the items in your package are
damaged or missed, or you received incorrect items, please register with us and provide photos.
Please keep the image below 2MB.
Different solutions for different responsibilities
1. If Amourena is responsible for the issue, we will allow a return to our warehouse for a
refund or an exchange. Once we receive the item, we will offer compensation or reship
a free item.
2. If the customer is responsible for the issue, such as having ordered an incorrect size
product or simply wants to exchange the item, we can also allow a return. The
customer is responsible for the shipping fee for an exchange, and we will refund the
original product cost upon receiving the returned item. All shipping fees are
non-refundable.
NOTES ABOUT WARRANTY
It is important to note that all item(s) must be in the original condition with the original
packaging and all tags attached. Any garments that appear to have been washed, or altered in any
way will not qualify for return /exchange /refund.
You have 30 days to decide if an item is right for you. We refuse return /exchange /refund
requests for orders that take longer than 30 days after receiving the items. Therefore, if you have
a problem, please email us within 30 days of receiving the item.
THE TIME REQUIRED
1. For returned items or items for exchange, we will need 3-6 business days upon
receiving your item(s) to process the solution.
2. For items that require a refund, your refund will be issued in the form of the original
payment, such as the credit card used for the order. The refund time frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Attention
● If you haven’t received a refund yet, please double-check your bank account first.
● Then contact your credit card company, it may take some time for your refund to be
officially posted.
● Next, contact your bank. There is often some processing time before a refund is posted.
● If you have done all the above but still haven't received a refund, please email us at
support@amourena.com.
If you have any questions, please feel free to email us at support@amourena.com. We will
actively listen to our customers' opinions and strive to bring a better shopping experience to you.